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LG TV 22 control points working correctly only for 2.5 and 7.5 IRE [Fixed]

 
Author ebr9999
DPS
#1 | Posted: 18 Nov 2025 10:16 
Something wrong in that area I guess with the latest update
Many things work correctly (I have checked 2 points, colour temperature), but when I go to 22 points, only 2.5 and 7,5 IRE work correctly.
If I try to change the other ones the the LG GUI is screwed up and to be able to insert new values I have to reset/restore it.

Checked both on my C1 and my C2: same behaviour.

Author Steve

INF
Male
#2 | Posted: 18 Nov 2025 10:37 
Did you not test all this for use before the release was made?
I'm sure you were doing the Beta testing for us?

Steve
Steve Shaw
Mob Boss at Light Illusion

Author ebr9999
DPS
#3 | Posted: 18 Nov 2025 11:18 
First time I have tried in a official release I have found a bug in colour temperature (only warm/medium and cool were accepted).
I mailed you, and, after a while you sent me a beta, but I thought it was relevant to check only that problem.
So the testing I did was not exhaustive, and, on 22 points I have only checked 2.5 IRE (the first proposed when I open the window).
Sorry for that.

Author Steve

INF
Male
#4 | Posted: 18 Nov 2025 11:58 
Ah - ok.
we'll have a look again.

Steve
Steve Shaw
Mob Boss at Light Illusion

Author Steve

INF
Male
#5 | Posted: 18 Nov 2025 21:41 
We are going to need more details feedback.
What exactly is not working?
Please define in detail what happens/doesn't happen?

Steve
Steve Shaw
Mob Boss at Light Illusion

Author Steve

INF
Male
#6 | Posted: 23 Nov 2025 09:21 
It seems that performing a 'Reset All' enabled the controls to work...

Steve
Steve Shaw
Mob Boss at Light Illusion

Author tallLeRoy
ZRO
#7 | Posted: 24 Nov 2025 16:57 
Enrico asked me to try Setting White Balance with ColourSpace on my G5, C2 and C8.

20 point on my C8 worked just fine. The user menu White Balance reflected the changes made in the ColourSpace dialog as they were made. All values were filled in and were correct.

22 point on both my C2 and G5 were not working well. On the LG, bring up the User Menu White Balance settings page. Notice the values for RED, GREEN and BLUE, there will be a number between -50 and 50 inclusive. In ColourSpace connect to the Display, then bring up the White balance Dialog. Set the topmost control to 22pt 10%. The 10% will make it to the User Menu, but the RED, GREEN and BLUE values will be blank. Setting the RED, GREEN and BLUE values in ColourSpace will not change what is displayed in the User Menu. If you use the User Menu to switch off the 10% value, then go back again with the User Menu, the values you set in ColourSpace will be displayed correctly. If you set RED, GREEN or BLUE in ColourSpace now without touching the topmost control, changes will be reflected in the User Menu on the display.

Maybe that is enough to get you started on this one. Looks like a difference in what LG wants with the top control between 20 and 22 points.

LeRoy

Author Steve

INF
Male
#8 | Posted: 24 Nov 2025 17:26 
Thanks LeRoy - that is indeed more helpful specific info.

Steve
Steve Shaw
Mob Boss at Light Illusion

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 LG TV 22 control points working correctly only for 2.5 and 7.5 IRE [Fixed]

 

 
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