All Light Illusion software is single workstation licensing, unless otherwise specified.
Light Illusion software licenses predominantly lock to the internal hardware and OS configuration of the host system.
Licensing requires the PC to be connected to the internet to enable the license servers to be accessed. Periodic licenses checks are performed, and if a check fails to connect to the license servers ColourSpace will enter a grace period, allowing a connection be re-established and a Reactivation performed at a later time.
If the PC is connected to the internet, but license issues are encountered, it is likely the PC firewall is blocking ColourSpace. Make sure ColourSpace is white-listed.
ColourSpace licenses can be user Deactivated/Activated when required for a PC change, up to a maximum of 5 times. Beyond 5 Deactivations/Activations the below License Deactivate/Reset Request form can be used when needed.
Light Illusion software licenses are for single PC use only, and are not Floating licenses.
Installation on servers for log-in access from multiple PCs, or the use of Roaming User Profiles, is not supported.
For multiple PC/User use, a multiple access license can be purchased at a discounted price.
Multiple/different ColourSpace licenses cannot be combined/installed on a single PC.
For ColourSpace, normal changes of minor components of the ColourSpace PC (RAM, hard drives, etc.) will not normally require the use of Deactivate/Reactivate, and neither will OS updates, although wholesale changing of the OS will.
Unlike alternative calibration systems, ColourSpace licenses are valid for the life of the product (except for Rental licenses), with no annual maintenance or support fees, and includes free Software Updates for the purchased license options for the life of the product.
For the License to operate correctly, the PC's Date, Time, and Time Zone need to be set correctly.
It is recommended to set both Time, and Time Zone to be automatically updated via the internet.
License Upgrade
When upgrading a paid license - for example LTE to PRO - all that is required is to Reactivate the same license key from within the License Status window of ColourSpace, after the upgrade has been purchased.
When replacing a ColourSpace ZRO license with a full ColourSpace license, a complete new software installation will be required, and a new paid for license key will be provided.
Do not use the Deactivate option, as that will eat into the provided 5x Deactivation limit!
PC Change
If moving a ColourSpace license to a new PC, changing the installation location, or updating the BIOS, etc., first Deactivate the existing licence installation via the License Status window, and uninstall ColourSpace.
Then install ColourSpace on the new PC, and using the License Status window Activate, using the license key.
ColourSpace can be moved by the user to a different PC via Deactivate/Activate a maximum of 5 times.
Extended Deactivations & Issues
If the full compliment of 5x User Deactivations has been reached, a License Deactivation/Reset can be requested using the License Deactivation/Reset Request form below.
Additionally, if a license Deactivation cannot be performed by the user, due to the PC being lost, or damaged, the License Deactivation/Reset Request Form can again be used.
Other Software
For all other Light Illusion software, when a licensing issue is flagged by the software, a License reset can be requested using the License Deactivation/Reset Request form below.
With older Light Illusion software a license reset will be needed when PC hardware is changed, or a large OS update is performed, not just when changing PC.
License Deactivation/Reset Request
Forgotten Licenses
All licenses are provided at the time of purchase, with the purchase invoice.
It is the responsibility of the customer to maintain a record of the license for future reference.
Should a license be lost, Light Illusion charge a 10% of the book-price fee to re-supply any lost license.
On-Selling Licenses
Any purchased Light Illusion license can be on-sold to a new user by the current owner.
There is a 10% of book-price fee for any re-sold license, to enable the license to be used by the new owner.
Contact Light Illusion to verify actual on-selling pricing beforehand.
Calibration as a Business
For businesses offering calibration services with Light Illusion products, as it is the polite thing to do, we do expect that the use of Light Illusion software systems will be advertised as part of the business operation, including back-links to this website, and the Light Illusion logo.
By return, the business details will be added to our Calibration Services page, including links.
All Calibration as a Business users can also apply for Emergency ColourSpace License Access. The Emergency License Access is provided to ensure that during any support down-time, any ColourSpace license issues can be immediately overcome.
To discuss Emergency License Access requirements, please use the Contact Form.