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ColourSpace fails to connect ASUS PA32UCDM – Parallels / Windows 11 ARM

 
Author danielv Male
ZRO

#1 | Posted: Today 01:34 
Hi Steve,
Hardware > ASUS > Connect, never complets; ColourSpace shows after 30-40 sec "Error:Connection failed to ASUS".

Setup:
- Mac Studio (M3 Ultra), MacOS 15.7.8 (24G824), Parallels Desktop 26.5.0 (57613), Windows 11 ARM
- ColourSpace (2.0.0.2424 / LTE), run as Administrator
- ASUS PA32UCDM, firmware MCM109, connected via its Thunderbolt/USB-C upstream port
- The monitor's control device shows up on the Mac as "DMC Device" (VID 0x0b05, PID 0x1bfc) and is passed through to Windows. In Device Manager it appears as "Vendor Interface" plus "Billboard Interface", no driver warnings.
- Image signal via HDMI from a Blackmagic UltraStudio (CalibMate as TPG)

What I've tried:
- Running ColourSpace as Administrator
- Full factory reset of the monitor and power cycle (mains disconnected)
- Restarting the VM and reconnecting the USB device before launching ColourSpace

Is the ASUS integration supported under Windows 11 ARM in Parallels on Apple Silicon? If not, is the recommended route a separate x86 Windows PC just for connecting and uploading the LUT?

Thanks and best regards,
Daniel

Author Steve Male
INF

#2 | Posted: Today 08:02 
Such issues are not ColourSpace related.

They are usually to do with Parallels not being setup correctly for USB pass through, os similar.
Or ASUS drivers do not work with Windows for ARM.

That is something you would need to research via Parallels support and/or ASUS.

Having said that, if there were such issues with ASUS and Windows for ARM I suspect other users would have reported the issues.
So I suspect is is just a Parallels VM setup issue on your system.

Steve
Steve Shaw
Mob Boss at Light Illusion

Display Calibration Light Illusion Forums / Display Calibration /
 ColourSpace fails to connect ASUS PA32UCDM – Parallels / Windows 11 ARM

 

 
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