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ASUS PA32UCDM connection error

 
Author alexhartley4
ZRO
Male
#1 | Posted: 23 Oct 2025 15:16 
I'm encountering an error when trying to connect using the ASUS hardware options integration. I've tried swapping USB ports on the monitor and it seems like I have the right one.. when using the other ports the program spends about 30 seconds looking for a connection and throws a generic "connection failed to ASUS" error.

This is the error I'm getting now with what I have to assume is the right port:

Error: Failed ProArtM_CapPreGammaFunc() Unknown Error

I just spent some time killing background processes as I saw in another thread that sometimes 3rd party apps can affect the probe connection. However it seems my probe can connect totally fine, I'm able to run a profile normally using the Network Server mode and running patches out of Resolve.

Here's my setup:
i1d3 OEM probe connected via USB to PC
Win11 desktop running both Colourspace LTE and Resolve 20.2.2 as a patch generator
BMD Mini Monitor 4k HDMI to PA32UCDM
The PA32UCDM is on the newest firmware (MCM107).

Author Steve

INF
Male
#2 | Posted: 23 Oct 2025 15:25 
That means ColourSpace can see the ASUS, but it is in a strange state.
Try powering down and back on, and do the same with ColourSpace.
It may be your previous attempts to connect on the wrong ports has caused an issue.

Steve
Steve Shaw
Mob Boss at Light Illusion

Author alexhartley4
ZRO
Male
#3 | Posted: 23 Oct 2025 15:48 
Steve
Thanks Steve! Tried a few restarts to no avail but after fully resetting the monitor I was able to get connected. Cheers

Author Steve

INF
Male
#4 | Posted: 23 Oct 2025 15:55 
Thanks for the update.
Seems something really did get screwed-up within the monitor.

Steve
Steve Shaw
Mob Boss at Light Illusion

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Display Calibration Light Illusion Forums / Display Calibration /
 ASUS PA32UCDM connection error

 

 
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