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ColourSpace stops responding when I disconnect i1Pro3 [Random]

 
Author Jonahan
ZRO

#1 | Posted: 2 Oct 2026 15:37 
During this and last week, I did a lot of probe matching with i1Basic Pro 3 and CS stoped responding a number of times when I attempted to disconnect it afterwards. I waited up to 5 minutes but in the end I always had to force quit. CS. No other program was running.

CS Version: LTE, 2.0.0.2424
PC specs: Lenovo ThinkPad
11th Gen Intel(R) Core(TM) i5-1145G7 @ 2.60GHz (2.61 GHz)
16,0 GB (15,7 GB usable)
Intel(R) Iris(R) Xe Graphics (128 MB)
Windows 11 Home 25H2

Author Steve Male
INF

#2 | Posted: 3 Oct 2026 09:35 
Thanks - I have now replicated this.
Something new, so we will look into it. and fix.

Edit: it did it once, but now I cannot repeat at all.
I did reinstall the Xrite driver though.

Steve
Steve Shaw
Mob Boss at Light Illusion

Author ConnecTED
CAL

#3 | Posted: 3 Oct 2026 22:17 

Author Jonahan
ZRO

#4 | Posted: 7 Oct 2026 18:20 
Steve
Unfortunately the problem still persists, even after reinstalling the driver.

Author Steve Male
INF

#5 | Posted: 7 Oct 2026 18:27 
Equally unfortunately, we have only seen it the once, and never again.
If we cannot replicate, there is basically nothing we can do.
I suspect it may be related to the USB connection, and possibly the power requirement of the probe.
Are you using the Xrite provided short usb cable, and connecting directly to a a motherboard USB socket?

Steve
Steve Shaw
Mob Boss at Light Illusion

Author Jonahan
ZRO

#6 | Posted: 7 Oct 2026 18:35 
Steve
I understand. I'm using the provided cable and connecting directly to an USB-port. There's only two I think, I haven't tested the other one yet. I'll also try to re-reinstall if I did something wrong the first time.

Author RollsRoyce
DPS

#7 | Posted: 8 Oct 2026 02:43 
Jonahan
Laptop/notebook USB ports sometimes have problems providing enough juice for I1 Pros - they are very power hungry. Do you have a powered USB hub? I've always used one with my I1 Pro spectros and haven't had any issues.

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 ColourSpace stops responding when I disconnect i1Pro3 [Random]

 

 
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